Privacy Policy

Last updated: January 2026

Introduction

Froula Alarm Systems, Inc. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this Privacy Policy carefully. By using our website or services, you consent to the practices described in this policy.

Information We Collect

Personal Information

We may collect the following personal information:

  • Contact Information: Name, email address, phone number, and mailing address
  • Service Address: The address where we provide security services
  • Property Information: Details about your property for security assessment and installation purposes
  • Payment Information: Billing details to process payments for services
  • Communication Records: Correspondence and service history

Information Collected Automatically

When you visit our website, we may automatically collect:

  • Browser type and version
  • Operating system
  • IP address
  • Pages visited and time spent on pages
  • Referring website
  • Device information

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our security and life-safety services
  • Process transactions and send related information
  • Respond to inquiries and provide customer support
  • Send service reminders and important notifications
  • Monitor and analyze website usage to improve user experience
  • Comply with legal obligations and protect our rights

Who Has Access to Your Information

We do not sell your personal information. Access to your information is limited to:

  • Our employees who need it to perform their job duties
  • Our monitoring station personnel for alarm response purposes
  • Service providers who assist with operations (payment processing, IT services)
  • Legal authorities when required by law or to protect our rights

All third parties with access to your information are bound by confidentiality obligations.

Third-Party Services

Our website uses the following third-party services:

  • FormSubmit: We use FormSubmit (formsubmit.co) to process contact form submissions. Your form data is sent through their service to our business email. For more information, see FormSubmit's Privacy Policy.
  • Google Maps: We embed Google Maps to display our location. Google may collect data about your interaction with the map. For more information, see Google's Privacy Policy.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure.

Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services and maintain customer accounts
  • Comply with legal and regulatory requirements
  • Resolve disputes and enforce agreements

Service records may be retained for the period required by applicable licensing and insurance requirements.

Your Rights

You have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your personal information (subject to legal retention requirements)
  • Object to processing of your information
  • Request a copy of your data in a portable format

To exercise these rights, please contact us using the information below.

Requesting Data Deletion

To request deletion of your personal information, please contact us in writing at:

Froula Alarm Systems, Inc.
849 Industry Dr, Tukwila, WA 98188
Email: customers@froulaalarmsystems.biz
Phone: +1 (956) 212-7664

Please note that certain information may be retained as required by law or for legitimate business purposes.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website with a new effective date.

Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Froula Alarm Systems, Inc.
849 Industry Dr, Tukwila, WA 98188
Phone: +1 (956) 212-7664
Email: customers@froulaalarmsystems.biz